Service update from Team TGP
22nd of March 2020
These are unprecedented times and here at The Goodness Project we have been taking each day as it comes. Up to this point we have been operating as usual, however due to surging order demand and longer lead times receiving goods from our suppliers, processing times may be slightly longer in the coming weeks. We are a small team, working together closely, and we have to minimise any risk in any way possible. Our packing team will remain on-site, whilst our office team will work from home.
What this means for you:
- As we carefully pack all gift hampers to order, some hampers may have alternative products due to delayed or limited stock availability, however this will not affect value or special dietary features.
- Marketplace orders: In the event that your order is impacted by out of stock or unavailable product, we will contact you.
- Royal Mail will no longer ask for a signature, but will capture the recipient's name upon delivery for Tracked parcels.
- Royal Mail no longer guarantees delivery deadlines for Special Guaranteed Next Day delivery services. Delivery delays may be possible in certain areas. Same-day deliveries have been suspended.
We are currently in touch with NHS charities to see how we can support NHS staff best, be it through snack care packages or donation. More details to follow on this soon.
We are working around the clock to send out orders as quickly as possible, please bear with us! Should you have any questions, please contact us via email or through our contact form and we will get back to you as soon as we can. We will continue to do our best in these difficult times, stay safe and well, and love to all!
Your TGP team xx