Frequently
Asked Questions

What is The Goodness Project?

The Goodness Project is a health lifestyle platform open to everyone to discover, gift and experience the latest health products on the market; and focusing especially on alternative dietary lifestyles such as vegan and gluten-free.

By offering monthly subscription boxes, gift hampers and healthy snacks for offices, our aim is to make healthy living more convenient and exciting.

SUBSCRIPTIONS

How do I subscribe?

Sign up is very easy and only takes a few minutes. Just go to our Subscription page, choose the plan that’s convenient for you and off you go!

Can I subscribe for this month?

The deadline is always the last day of each month. Click here to see our live countdown for this month.

How much does a Goodness box cost?

We have two boxes: our Mini box costs £9.95 (+ £3.50 P&P) and our Maxi boxes are priced at £17.95 (+ £4 P&P). If you decide to subscribe to 3 or 6 months to any Maxi box you can save money and earn more reward points.

Are there any hidden fees?

No, there are absolutely no hidden costs! The price you see is the price you pay.

What's the difference between the Mini and the Maxi box?

The Mini box is like a taster box featuring 5-6 products and is a great way to discover new natural brands. The Maxi has 8-10 products and it contains more full-size and exclusive products.

How does the subscription work?

We offer a monthly recurring subscription, as well as a 3-month and a 6-month subscription. There is no commitment as you can cancel anytime. You can also purchase a one-off Goodness Box in the Gift Shop to give us a try or you can gift it with your personal message to share all the goodness with a loved one.

Do I have to reorder my Goodness box every month or will my plan renew itself?

Monthly subscribers:
To make sure you never miss all of our delicious and unique boxes, your subscription will automatically renew every month. The only way to stop receiving your boxes would be to cancel your subscription (which you can do at any time) – we hope you won’t!

3 and 6-month subscribers:
For these subscriptions, you would prepay for your plan and receive Goodness boxes for 3 and 6 months. After that you have to renew your plan to continue getting the flow of goodness.

Can I change between plans?

Monthly subscribers:
Yes, it’s easy. Just log in to ‘My Account’, cancel your current subscription and sign up again to your preferred plan.

3 and 6-month subscribers:
Unfortunately it is not possible to switch between plans.

How do I cancel my subscription?

We would hate to see you leave, but we understand if you are moving to a sunnier place ;)

Monthly subscribers:
Just log in to your account and cancel your monthly subscription by pressing the ‘Cancel’ button. Please make sure to cancel your subscription one day before your subscription renews itself. You can find the renewal date in ‘My Account’ next to your order. Please note that we are unable to issue refunds for renewal orders after cancellation.

3 and 6-month subscribers:
These plans are prepaid and we are unable to offer cancellation/refund on them. You will receive our boxes until your plan ends.

GOODNESS BOX CONTENTS

Do I get to choose what is in my Goodness box?

Oh, please don’t spoil the fun! Think of the Goodness Project box as a surprise that comes to you each month with wholesome, natural products to discover. We can assure you that each month we make a great choice according to our strict selection process, so you will get the best natural foods and snacks, occasional beauty products too. You can however choose between three varieties: classic, vegan, or gluten-free. Still want a sneak peek? Follow us on Facebook and Instagram to get our latest news first!

Will I receive duplicates every month?

We are proud of the fact, that since we have launched in October 2013, we have never included the same product in our subscription boxes. This is our guarantee that you will never receive the same items twice! We constantly search the health market for the latest natural products, meaning every edition will be fresh and unique, always a joy to discover.

Are all the products vegetarian/vegan?

Our Classic box is vegetarian and most of product are usually vegan-friendly too. If you follow a vegan lifestyle, we recommend to sign up to our vegan box.

Are the products tested on animals?

Our mission is to introduce you to exceptional products safer and better for you, your family and your planet. That is why we only work with companies and brands that stay true to our ethos and produce in a sustainable and ethical way. None of the products have been tested on animals; only we did some testing in our office. :)

Do you have a box that is gluten-free and vegan?

Unfortunately we don't have a vegan gluten-free subscription at the moment, but most products in our boxes are vegan as well as gluten-free. Please keep an eye out: as we grow, our goal is to launch these special boxes. In a meantime please check out our Gift Shop, where you can find some amazing gluten-free vegan hampers.

SHIPPING AND BILLING

I just signed up! When will I receive my first box?

Your first Goodness box will arrive depending on the date on which you signed up. All subscription boxes ship between the 1- 5th of each month from London and should arrive an estimated 2-3 business days after the dispatch date. You will receive an email once we dispatch your box and we are also communicating the exact dispatch date on our social media sites. All orders placed after the 1st of the month will be shipped the following month.

What types of payment do you accept?

We accept Visa, Mastercard and American Express. You are also welcome to pay through your PayPal account.

What courier service are you using?

We proudly ship with Royal Mail.

Can I track my delivery?

Not at the moment, but we use Royal Mail’s Signed For delivery service, so that we can make sure your Goodness box gets to you. Don’t forget that we can also ship to your work address if that is more convenient for you.

Where do you deliver?

The Goodness Project delivers everywhere in the UK and we also offer worldwide shipping. 

International delivery: To keep shipping costs down we do not use a tracked International service, so we are unable to provide a tracking number for your order. If your order does not arrive within 10 working days of receiving the dispatch confirmation email, please check at your local sorting office to see if it has been returned there, and contact us if it is still missing. Please note that we are unable to re-send parcels to international customers and can only offer a refund for the goods (ex. shipping costs) once the parcel is returned to us.

With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

How do I change my shipping/billing address?

We would like to make this important change ourselves to make sure your Flowbox gets to you – Please email us at hello@thegoodnessproject.co.uk before the 1st of the month and our Customer Care team will update your address.

When do I get billed?

Monthly subscribers:
You will always be billed on the same day each month, based on the date of your first sign up. For example, if you signed up on the 15th of September, you will be billed on the day you sign up, you will be shipped October’s box and be billed again on the 15th of October for the November box.

3 and 6-month subscribers:
You have signed up for a fixed-term subscription, so you will be billed once on the day when you signed up. 3 and 6-month subscriptions do not automatically renew, so if you wish to go with the flow for another few months, please renew your subscription here.

I still haven’t received my Goodness box, can you help?

Have you searched everywhere, high and low? :)
If so, just remember that it sometimes takes up to 4-5 business days (Monday-Friday) from your expected ship date for packages to be delivered. If you're within that time frame, then your package is still on its way to you. If that time frame has passed, please contact us via our Contact Form and we will make sure to help.

Account

I forgot my password. How can I reset it?

Reset your password by clicking on the blue Forgot Password link on the My Account page. Fill in your username or email address and an email will be sent to you with directions for changing your password. You can also change your password inside your Account page.

How do I change my payment details?

If you purchased your subscription via PayPal, login to your PayPal account and change the credit card details under My Account. If you have purchased your subscription through our site, please send us a message via our Contact Form and we will be happy to update your credit card details.

How do you restart a membership?

Ready to start receiving Goodness boxes again? Great! The best way for you to start your membership again would be to purchase a subscription from our Subscription page. Just pick any one of our plans, go through the checkout process and you're signed up again.

LOYALTY PROGRAMME

We are currently making some changes to our Loyalty Programme to build a rewarding program for all members, while giving our best customers access to our best benefits. If you have any questions regarding the points you have earned so far or how to use them, please send us an email at hello@thegoodnessproject.co.uk and we will be happy to help.

GIFT SHOP

Can I send a Goodness box as a gift?

Absolutely! You can gift any of the 3 or 6-month subscriptions or you can choose from our vast array of gift hampers in our Gift Shop. We offer a personalised gift service, where you can write a personal message at the checkout to send out with your gift. Oh and make sure to enter the appropriate shipping details when sending a gift so it arrives at the right place.

Delivery information

Our aim is to dispatch all orders within 1 working day. All orders placed before 10am will usually be dispatched the same day, and orders placed on Saturday or Sunday will be dispatched on Monday (excluding Bank holidays). 

All of our parcels are sent via Royal Mail. Estimated delivery times are as follows after the dispatch day:

Standard delivery 2-3 working days*

Expedited delivery 1-2 working days*

Special Delivery Guaranteed Next Day delivery**

International delivery 5-7 working days

*For remote Scottish areas, Scottish Highlands, all UK Islands & Ireland please allow an extra 1-2 working days for delivery.

**Postcode areas not covered by this service include: AB, ZE, BT, BH, DT, CA, DG, CM, CO, SS, BR, CR, SE, SM, DD, EH, FK, KY, PH,TD, G, KA, ML, PA, HS, IV, KW, IP, NR, PL, PO, SO, SP, SA,TR

Please note that a signature will be required upon delivery of your parcel. If you/recipient are not available to accept your delivery, the driver will leave a card informing you/recipient of how and where you can collect your parcel (i.e. local delivery office), or how to arrange re-delivery free of charge.

If you live in the United Kingdom, have missed a delivery and received a ‘Something for You' card from Royal Mail, you can book a re-delivery here

All our delivery dates are estimates and we cannot guarantee specific deadlines. Delivery delays caused by Royal Mail (or any subsequent courier used by them in order to fulfill their delivery obligations) are outside of our control and we are therefore unable to accept accountability.

International delivery: To keep shipping costs down we do not use a tracked International service, so we are unable to provide a tracking number for your order. If your order does not arrive within 10 working days of receiving the dispatch confirmation email, please check at your local sorting office to see if it has been returned there, and contact us if it is still missing. Please note that we are unable to re-send parcels to international customers and can only offer a refund for the goods (ex. shipping costs) once the parcel is returned to us.

With this in mind, please be aware that you, or whoever the lucky recipient might be, may have to pay Import Duty or a Formal Customs Entry Fee upon, or prior to, delivery. If you're unsure how this will affect the overall cost of your order, please check your Local Legislation rules.

Additional delivery information: 

You may cancel or amend an order at any time before it has been processed for shipping.

All attempts will be made to deliver to the address and postcode as you have entered it. The Goodness Project are unable to accept liability for late or failed delivery due to incorrect or inaccurate information. Please ensure all address details are accurate and correct to ensure prompt delivery.

If an order is returned to us as a result of either an incorrect address, refusal to accept the delivery or failure to acknowledge cards left by delivery companies, the customer will be responsible for any additional redelivery costs incurred or we can issue a full refund excluding the original delivery cost once we have received the goods back.

OTHER

I have allergies to certain ingredients, what do I do?

Unfortunately, as much as we want to, we cannot guarantee that your box won't contain any of these products or ingredients. We understand that this may be hard for you to give us a try, but we hope you'll do and if you receive a product that you cannot use in your box, we recommend that you gift the product to your friends or family.

What if I don’t like one of the contents that I receive?

We hope you do! But if you don't, please tell us. Your feedback is important to us and we promise to respond. In the meantime, pass the products and samples on to some lucky friends!

Is my box recyclable?

Recycling is an issue that we take very seriously. That is why all our packaging is made out of recycled material and is 100% recyclable. You might wonder why we use two boxes. Well, the postal box on the outside protects the Goodness box as we want to make sure that the items inside don’t get damaged.

How can I get my products into the Goodness box?

We’re always looking for new businesses that support sustainable, ethical, and healthy lifestyles. If you have a business with products you think are suitable for The Goodness Project, learn more about our partnerships on our Partner with us page.

Tell me about your charity programme. Where can I vote?

Once you have signed up for Goodness box you will have the option to cast your vote for your preferred charity under Our Charity Programme page. To get to know the three charities nominated this year, please go to Our Charity Programme.

What if I get a box and some of the products are damaged?

While we do what we can to ensure that the products will reach you in mint condition, occasionally products do get damaged. If this happens to one of your Goodness boxes, simply take a photo of the damaged product and send it along with your name and email address to hello@thegoodnessproject.co.uk within 48 hours of receiving your box and we'll replace the product if we can, or we will refund you the value of the product.

I am not receiving your emails/newsletters.

We send your emails to the email address that you have signed up with. If you cannot find our emails in your Inbox, please check your Spam or Junk folders. If you still cannot find them, please contact us at hello@thegoodnessproject.co.uk.

Can I speak to someone at The Goodness Project?

We currently don’t have phone support, but please don’t take this as a lack of customer interest! As an online company, we work via email rather than by phone and we have a dedicated Customer Care Team available to answer any questions you may have.

Many of the answers to your questions can be found in this FAQ. If you still need help after reviewing these answers, then feel free to send us an email at hello@thegoodnessproject.co.uk or fill out our Contact Us form below. We strive to process enquiries asap!


Couldn’t find the answer you were looking for?

Send us a message via our Contact Form below and we will make sure we get back to you as soon as we can. We are open Monday – Friday, 9:00 am – 5:30 pm GMT.

Further questions?
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